BagQuality Network

Far too many passengers have experienced delays with or total loss of their baggage. As well as being a great inconvenience to the passengers, it also represents a huge cost to the industry. Lyngsoe is aiming to reduce the current level of mishandled baggage by 50%. We will achieve this by improving both the baggage handling processes and the cooperation between the parties engaged in baggage handling. To aid us, we have taken a holistic approach to the entire process, literally reviewing it from end to end. The BagQuality Network is the result of our holistic approach. It consists of a selection of new BagQuality tools and encourages cooperation between all parties involved within the baggage-handling network.

BagQuality Network benefits

With BagQuality Network it becomes possible to:

• analyze baggage quality in a network based on facts
• identify bottlenecks and inadequate baggage processes
• receive factual process data relevant for SLA / negotiations with airlines, airports and handlers
• access proposals for improvement of baggage quality
• receive factual process data usable for quality based invoicing
• provide passengers with new service information.
  

From a position where baggage service quality has not been measureable, you will gain access to tools for management as well as improvement of baggage service quality. And a platform for new passenger services.

 

BagQuality Measurements

The data input to the BagQuality Network system is provided by the BagQuality Measurement system. An individual bag is tagged with an RFID tag and read by RFID reading points placed strategically between check-in and the fl ight. The identifi cation and process data are immediately available for use by the multitude of BagQuality tools. The collected process data are stored on servers at Lyngsoe making the data independent of airports, airlines and handlers. The BagQuality Measurement system is based on statistical measurements. This means that not all baggage needs to be RFID tagged in order to use the tool. However, airports with an existing, fully implemented Lyngsoe RFID-on- Baggage solution for sortation can apply the BagQuality tool directly. Where all baggage is RFID tagged, the deployment of the BagQuality system can also be extended to provide new passenger services. The accurate process data provide the input to a large number of advanced analysis and tools; all aiming at improving the quality of the baggage handling, reducing cost and optimizing the passenger experience!

 

BagQuality tools

Bag track & trace

• Route performance
• Process time reports
• Locate bottlenecks in the logistics chain
• SLA negotiations and contracts
• Focus on area of responsibility

Monitoring tolls

• Individual bag
• Process alarms
  

Quality measurements for baggage handling

• On network level
• On airport level
• On process level
• On bag level
  

Benchmark processes

• Benchmark process quality, performance, punctuality
• Improve inter-play between ‘islands’
• Increase network dynamics
  

Passenger services

• Delivery information
• Missing baggage service
• Priority service
  

BagQuality Forum

As well as access to the quality management and improvement tools, membership of the BagQuality Network gives access to:

• Online forum for BagQuality Network members at www.BagQuality.com
• Two annual workshops for next step in the network
• Expert support for BagQuality Network members.
  

 

 

BagQuality Network partners

The BagQuality Network is in operation in Scandinavia and originated as a project by Scandinavian Airlines, Aalborg Airport, Aalborg University, IATA and Lyngsoe Systems.

The BagQuality Network project is partly funded by Højteknologifonden.

This BagQuality.com website is operated by Lyngsoe Systems as part of our Quality Improvement Program.